THE METHOD
Four phases. Fourteen days.One number that matters.
We don't hand you software and wish you luck. We measure the problem, design the fix with your front desk in the room, install it ourselves, and then hold the number month after month.
The plan
What actually happens, in order.
MEASURE
Five working days
Your time: Ninety minutes
We call your line as a patient would, at the hours you are weakest. We pull your own call logs. We sit with your front desk for twenty minutes and ask what actually happens on a Monday morning.
You keep: A number that belongs to your clinic — not an industry average, not our model.
DESIGN
One week
Your time: One call
One goal, chosen with you, that everything else serves. The escalation rules — what must always reach a human — written down and signed by a clinician.
You keep: The scripts your receptionist keeps using whether or not you buy anything else.
INSTALL
Fourteen days
Your time: A day at your desk, but not yours
Your existing number, wired to your book. A full day spent at your front desk before anything is automated, so the thing we switch on matches how your clinic actually works. Every call reviewed by hand for the first ten days.
You keep: Cover on the hours you could not staff, and a kill switch you hold.
HOLD
Monthly, ongoing
Your time: Thirty minutes a month
A scoreboard you actually look at, and a standing review. One goal, one number, one conversation — not a dashboard nobody opens.
You keep: Capture rate. That is the number. Everything else is commentary.
Your side of it
What this costs you in time
About three hours, spread over a fortnight.
- Ninety minutes in week one, while we measure.
- One call to choose the goal and sign the escalation rules.
- A day at your front desk — ours, not yours.
- Thirty minutes a month, after that.
There is no setup for you to do, no configuration screen to learn, and nothing to own when it breaks. A person installs it, and that person answers the phone when you call.
The three things owners say
Answered before you have to ask.
“I saw an AI phone demo once. It was rubbish.”
Most are. Ours escalates on a fixed rail rather than deciding for itself when something is serious, and the rules on that rail are signed by a clinician before go-live. For the first ten days every call is read by hand. And we will tell you what it cannot do before you buy, not in week two.
“My receptionist will hate it. And I will end up managing it.”
She is in the first meeting, before anything forwards. The scripts we write are hers to keep. We spend a day at her desk learning the job before automating any part of it, and she holds the kill switch. If she is against it after that, we would rather not install.
“PDPA or MOH will not allow this.”
Answering a phone and booking an appointment is administrative, not clinical — it never touches diagnosis or treatment. Data stays in Singapore, every change is logged for seven years, and our DPO answers any question from your patients or your regulator within a day.
What we commit to
On a standard install: if your call-capture rate is not above 80% sixty days after go-live, we keep working on it at no charge until it is.
Capture rate is the share of calls that reach a booking or a logged, closed enquiry. We measure it before we start, so there is a baseline neither of us can argue with afterwards.
Why the queue is short
One person can take three clinics live in a quarter, because one person spends a day at each front desk and reads ten days of their calls by hand. That is the constraint. It is not a marketing device, and there is no countdown on this page.
How this starts
With a conversation, and nothing else.
We sit down and you tell us how the front desk actually runs — who covers the phone, when it goes unanswered, what happens to the ones you miss. We tell you what we think the work is, and whether we think it is worth doing at all.
Everything after that is written down before it begins. You will never be asked to agree to something on a call.
- The first conversation costs nothing and commits you to nothing.
- Scope is agreed in writing before any work starts.
- The diagnostic stands on its own — take what it tells you and stop there if you want.
- If we do not think we can help your clinic, we say so and leave.
One thing worth saying plainly: this is hands-on. A person spends a day at your front desk and reads your calls by hand. If what you want is something you set up yourself in an afternoon, that is a different kind of product, and we will tell you so on the first call rather than sell you something you do not need.
We know what you are not allowed to do
We will never suggest you solicit reviews, run a promotion, publish before-and-after photographs or offer a free consultation. Those rules bind you, not us, and a supplier who proposes one has not read them. Everything we design works inside them.
You can use the diagnostic and walk away
Every audit ends with five things your clinic can fix on Monday morning without buying anything from us. The scripts are yours. The number is yours. If you take those and never speak to us again, the audit still paid for itself.
Who this isn't for
A clinic already answering nine to nine, seven days, with a person on the line the whole time does not have the problem we solve. We say so on the first call rather than sell something that is not needed.
Start with the free one
Three calls to your line, at the hours you are weakest. You get the timings and what happened on each. No charge, no obligation, and nobody rings you to sell.
See what your phone is losing — free