HOW IT WORKS
How Connectify runs your front desk while your team runs the dental clinic.
Built in Singapore. Live in two weeks. PDPA-compliant for every patient record.
Hear it
Listen to the agent answer an after-hours call.
About thirty seconds. No hold music, no script — it books the slot and escalates the emergency to a human.
- Connectify AIJuniper Dental after-hours — our AI assistant here, and this call may be recorded. How can I help?
- CallerHi, I've had bad tooth pain since this evening. Is anyone there?
- Connectify AII'm sorry you're in pain. We're after hours, but I can still help. Any swelling or fever?
- CallerNo fever, just the tooth. It's throbbing.
- Connectify AIThat needs same-day attention. I can hold Dr. Lim's emergency slot at 9am tomorrow and flag the clinic tonight. Shall I?
- CallerYes, please. Is it claimable?
- Connectify AICHAS or MediSave may apply, depending on the treatment — the clinic will confirm. May I take your name and number?
- CallerRachel Tan, 9123 4567. I'm a new patient.
- Connectify AIYou're booked, Rachel — 9am with Dr. Lim. I'll WhatsApp your confirmation and let the clinic know you're coming. Feel better soon.
What the agent did
Illustrative sample — clinic, doctor and patient details are fictional.
THE PLAN
Three steps. Two weeks. One clinic line.
We pick up your line, learn your services, and go live. Your team keeps caring for patients.
Step 1
Connect your line
We point your existing clinic number to the co-pilot. The number on your signboard stays the same. Your team does nothing.
- Forwarding set up over a 30-minute Zoom call
- No new phone, no new app, no number changes
- Reverts in one click if you ever want to roll back
Time to connect
30 minutes
From kickoff to live calls.
Step 2
Configure your clinic
We load your services, doctors, opening hours, and price list into the co-pilot. You review every line on screen and sign off before anything goes live.
- Service menu and consultation fees from your existing list
- Doctor availability mapped to your roster
- Edge cases — emergencies, walk-ins, after-hours — agreed up front
Time to configure
1 week
From kickoff to live calls.
Step 3
Deploy and watch the chairs fill
Calls go live. The co-pilot answers in under three rings, books slots, sends SMS, and writes to your CRM. You get a daily report on calls answered, slots booked, and S$ recovered.
- Daily call summary in your inbox before your morning huddle
- Weekly recovered-revenue tally — the leak you closed
- Every transcript searchable in your dashboard
Time to live
Day 14
From kickoff to live calls.
THE FLOW
Where every call goes — and where every record stays.
One incoming call. Five named stops. Every stop runs inside Singapore or follows a process you already trust.
Patient call
+65 number rings on your existing line.
The co-pilot
Answers in under three rings. Singapore English. Speaks your script.
Booking engine
Reads doctor availability. Holds the slot while the patient confirms.
Your CRM
Slot written to Plato or ClinicConnect. Audit trail kept for seven years.
SMS confirmation
Patient gets a +65 SMS with the slot, the doctor, and the clinic address.
WHAT HAPPENS IF
Reliability your front desk can sleep on.
Three named failure paths. Three named fallbacks. No surprises during a busy lunch hour.
If the co-pilot is down
The line falls back to your team in under five seconds. Patients hear the same voice prompt they always have.
If the CRM is unreachable
We hold the booking in a queue. The slot is confirmed by SMS to the patient. Your CRM gets the entry the moment it is back up.
If a call needs a real human
We transfer to your team with a one-line handoff on screen. The conversation so far follows the call.
BUILT FOR SINGAPORE
PDPA-compliant from the first call.
Every page of our DTIA register is yours to read. Every overseas data flow is mapped. Every retention period is named.
PDPA from day one
We follow Singapore's Personal Data Protection Act for every patient record.
Hosted in Singapore
Patient records, call transcripts, and bookings stay on Singapore infrastructure. Our DPO is named on the security page and replies within 24 hours.
Reviewed by clinicians
Every call script is signed off by a practising Singapore clinician before it goes live.
See how much your dental clinic is leaking each month.
Two minutes. Ten questions. A real S$ figure plus a four-page PDF you can take to your partner.
🇸🇬PDPA-clean. PSG-eligible. Singapore-built.